1. How can I place an order?
Placing an order is easy! Simply browse our collection, add your favorite jeans to the cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.
2. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment options at checkout.
3. How long does shipping take?
✔ Standard Shipping (USA): 5-7 business days
✔ Expedited Shipping (USA): 2-4 business days
✔ Express Shipping (USA): 1-2 business days
✔ International Shipping: 7-14 business days
For more details, check our Shipping Policy.
4. Can I track my order?
Yes! Once your order is shipped, you’ll receive an email with a tracking number. You can track your order here:
🔹 UPS – Track Here
🔹 USPS – Track Here
🔹 FedEx – Track Here
5. What is your return and refund policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Refunds are processed to the original payment method within 3-5 business days after we receive the return. Visit our Refund Policy for details.
6. Do you offer exchanges?
We do not offer direct exchanges at this time. If you need a different size or color, please return your item and place a new order.
7. What if I receive a damaged or incorrect item?
If you receive a defective or wrong item, contact us within 7 days of delivery with your order number and photos of the item. We will replace or refund it at no extra cost.
8. How can I cancel or modify my order?
Orders can only be canceled or modified within 12 hours of placement. Once shipped, we cannot make changes.
9. Do you ship internationally?
Yes! We ship to select countries worldwide. International shipping costs and customs duties vary by location.
10. How can I contact customer support?
For any inquiries, reach out to us at:
📧 Email: support@hadidenim.com
📞 Phone: +1 (424) 867-0291